23 - Mrs. X at the Gritti

The Gritti Palace, Venice

Room with a view  (From the balcony of N° 215)

Some hobbies, like my hotel passion, can get kind of lonely.  Unlike stamp collectors and film buffs and dog breeders, it’s unusual to meet anyone else with a very similar hobby.  Not only would most people never dream of going to some of “my” hotels, they would often find my extravagances peculiar if not objectionable.

So you can imagine that I was excited to receive a rather special email a number of years ago.  It was from Miranda, a lady from Beverly Hills, a part-time travel agent, no less, asking my hotel advice.   

I had posted a complimentary review on the Fodor’s travel site of my favorite Venetian hotel, the Gritti Palace.  

Breakfast for two on the Gritti's Grand Canal Terrace

Miranda was looking into the better Venice hotels in view of an upcoming trip, but had found the Gritti prices far steeper than any of the others.  “We read your posting, and found your critique most persuasive," she said. “Is it really worth the difference?  We cannot make up our minds, but would be extremely interested in anything you might have to say.  You seem so knowledgeable and enthusiastic."  
 

I don’t think anyone --certainly no one outside my circle of acquaintances-- had ever sought out to such an extent my hotel expertise. 

So I was thrilled with the potential assignment from the other side of the world from this woman whom I would undoubtedly never have the occasion to meet in person.  Ultimately I was able to help considerably.  

Miranda explained that my arguments had convinced her, if only they could somehow find a more appealing price.  After several emails --by which time I was thinking of her as pretty much an old friend-- I proposed telephoning, myself, to the Gritti’s then-reservations manager, Signor Mora, who had always been helpful in securing the best prices. 

 To make a long story shorter, Miranda gave every appearance of being just about blown away when I ultimately was able to report that Signor Mora had agreed to a price close to half of that originally mentioned.  He  had also noted “VIP treatment” on the internal reservations record, assuring an unexpected bonus, and he further promised  they would give the best accommodations possible to Mrs. X. 

“Thank you, thank you, thank you,” she wrote  “to think that we as travel agents couldn’t do better, and all you have done is just too marvelous.  I only hope to one day be able to return the favor for you.”  Her enthusiasm was already a sufficient reward, and I reveled in her satisfaction and vicariously savored her upcoming week at the Gritti.     

I explained that it would be in both our interests for her to ask to see Signor Mora and to express a special  thank-you to him upon arrival.  I also recommended she tell Gianni, the  head concierge, that I had urged her to avail herself of his talented services.

I was looking forward to a full report on the Venice trip, and she even promised to send photos of  her room upon  return to California.  I waited several weeks, then I couldn’t restrain myself from sending another email, asking how everything had gone, and to please send all the details!

Ultimately I felt quite foolish, because  I never, ever heard from her again.

Some months later, I had occasion to talk again with Signor Mora at the Gritti.  I was enquiring about room rates, both for me and for friends from North Carolina.  Suddenly, out of the blue, Signor Mora asked, “Will Mrs. X  be coming this time?”  His tone alarmed me. 

Gritti facade seen from the canal

 Mora was a warm and gentle person, but this time he persevered with a certain tense fervor.  “Because I believe Mrs. X was not entirely happy with us, I don’t expect that she would wish to return to the Gritti.   No, I’m quite sure that would not be a very good idea.”

I was appalled that everything had somehow gone so badly.  Mora had always bent over backwards to help, and I had been so pleased that he would be looking after my new internet friend.   I made a stab at finding out what exactly had transpired, but clearly Mora had said all he intended to.

 I would never know what had happened.  I do feel certain of one thing: that whatever problems or dramas may have occurred were of neither Signor Mora nor the Gritti’s doings.

Evening snack in room 313

-o-

Your input is welcomed:  hotel-musings@hotmail.fr

Next Friday:  "Living it up on a budget"

  [Photos are mine, unless otherwise credited]

CROSS REFERENCING … a look at other postings

The Gritti Palace was also featured in:  blog No. 10, "Danny Night Concièrge" Nov. 2, 2012; No. 13, "Those Silver Spooned Children" Nov. 23, 2012; and No. 19, "Hotel Staff's Best and Worst List" Dec. 19, 2012 (to access, go to "blog archives" on upper right hand side of this page).